Ottawa Region Landlords Association

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Community Resources

(the following services are offered in English and French)

For Immediate Assistance:

Mental Health Mobile Crisis Team/Mental Health Crisis Line

613-722-6914 (24 hrs)

Ages: 16 year(s) and up 

Process- A call is placed to the Mental Health Crisis Line, where information is taken and processed; the operator will ask a series of questions concerning the situation and offer advice and/or have the mobile Crisis team respond to the situation

Community-based service that provides direct intervention during a mental health crisis (situational crisis, psychosis, severe depression or anxiety, or suicidal ideation, not needing immediate medical attention) The mobile crisis team will not be involved in any situation involving weapons, or in matters that are of domestic violence, parent/child conflict or child abuse cases unless there is a serious mental health issue evident in one of the adults.

Ottawa Police Services   613-236-1222 (24 hrs)

Process-A call is placed to the above number with the information of the current, as well as recent behaviours. Once the officer has been dispatched and meets with the caller, the caller can request the use of the section 17 (of the Mental Health Act). This allows the police officer to take pertinent information by a third party witnessing the behaviours of an individual, as if the police officer has witnessed the behaviours themselves. This will allow the police officer to take the individual to the hospital for a psychiatric assessment.

Ottawa Distress Centre   613-238-3311

A 24-hour confidential telephone listening and crisis intervention service for residents of the region of Ottawa and Western Québec. Trained, caring volunteers are supported by professional staff. Educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention; a sliding fee scale applies. 
They also offer a 24/7 bilingual crisis line to support people living with mental health issues in Ottawa, SDG, Cornwall, Renfrew, Pembroke and Prescott-Russell areas. The service can be reached at 1-866-996-0991 or 613-722-6914. The line is in coordination with the main hospitals in each area.

For on-going support:

Psychiatric Outreach Team   613-722-6521 ext. 7010

The Psychiatric Outreach Team is an interdisciplinary community mental health service of the Royal Ottawa Mental Health Centre that works in English and French with partner agencies who provide services to adult individuals who are seriously and persistently mentally ill, homeless, marginally housed, or at risk of homelessness. Weekdays from 8:00 AM to 4:00 PM.

Services include:

1. Mental health screening, assessment and short term intervention

2. Linkage of individuals, with health and social services including hospital based services

3. Clinical education and consultation with the staff of partner agencies

4. Clinical education and consultation with individual clients around primary health care, use of the mental health system, and engagement in treatment

Canadian Mental Health Association, Information and Referral Services   613-737-7791

Monday-Friday 8:00 a.m.-4:00 p.m. (June 1-Aug 31)

Monday-Friday 9:00 a.m.-5:00 p.m. (Sept 1-May 31)

Process- A call is placed to the above phone number (CMHA’s main number) when the reception answers please ask to speak with someone in information and referral. If a person is not available immediately please leave a message and a response will be made within 24 hours. This service is generally for non-emergency situations. When speaking with the information and referral person they will be able to offer advice and services that may help with the current situation. The information concerns individuals with severe mental health issues and who are disabled because of their mental illness.

Health Hazard Prevention and Management Team   613-580-6744

Individuals found in deteriorating health and living conditions are referred to the team because they are not accessing appropriate health services due to one or more social, cultural, physical or mental health issues.

Please not that Public health does not have a mental health so we always refer individuals to the appropriate local mental health support services.

Intake: Callers are to contact OPHIL (Ottawa Public Health Info Line) at 613-580-6744 where the calls are triaged to the appropriate unit for follow-up.

Housing Help (west of the canal)   613-563-4532

Action Logement (east of the canal)613-562-8219

Both Housing Help and Action Logement provide assistance to tenants facing eviction and work with both landlords and tenants to resolve the problem before it escalates to the formal hearing stage.  Workers are available to mediate the situation and connect tenants with appropriate community resources.  The agencies also provide representation to tenants at the Landlord and Tenant Board.

Ottawa Withdrawal Management Centre   613-241-1525

The Ottawa Withdrawal Management Centre is a non-medical, 20-bed facility that offers a withdrawal management service to men and women over the age of 16, who are in an acute state of intoxication or withdrawal from alcohol and / or drugs and whose condition can be safely managed in a non-medical setting. In addition to withdrawal management, stabilization, assessment and referral services are offered. Individuals who are addicted to or withdrawing from alcohol and / or drugs are accepted on a 24-hour basis. Short-term detox / withdrawal management beds are also available.

Connex Ontario

Connex Ontario provides one-stop shopping information and referral services to alcohol and drug treatment, problem gambling and mental health services in Ontario.  The Connex Ontario website displays separate toll-free phone numbers, as well as searchable databases for each problem area.

For Drug and Alcohol Treatment, please call 1-800-565-8603 or visit

For Problem Gambling Helpline, please call 1-888-230-3505 or visit

For Mental Health Services, please call 1-866-531-2600 or visit

Community Health Centres

One-stop shopping medical and social assistance

Eligibility:  Residents living within the boundaries; some flexibility for residents outside of area served

For a map of these and other resource centres, please visit

Carlington Community & Health Services   613-722-4000

900 Merivale Road

Boundaries:  North-South: Ottawa River to Baseline Rd 
East-West: Island Park Dr and Fisher Ave to Woodroffe Ave and Sherbourne Rd

Centretown Community Health Centre   613-233-4697

420 Cooper Street

Boundaries:  North-South: Wellington St to Rideau River 
East-West: Rideau Canal to Bronson Ave

Pinecrest-Queensway Health & Community Services   613-820-2001 

1365 Richmond Rd.,2nd Floor

Boundaries:  North-South: Ottawa River to Baseline Rd 
East-West: Sherbourne Rd, Maitland Ave, Queensway and Woodroffe Ave to Bayshore area

Sandy Hill Community Health Centre   613-789-8458 

221 Nelson Street

Boundaries:  North-South: Rideau St to Avenue Rd 
East-West: Rideau River to the Rideau Canal

Somerset West Community Health Centre   613-238-1220

55 Eccles Street

Boundaries:  North-South: Ottawa River to Carling Ave 
East-West: Bronson Ave to Island Park Dr

South-East Ottawa Centre for a Healthy Community   613-737-4809

1355 Bank Street, Suite 600

Boundaries:  Rideau River and Industrial Avenue/Innes Road to the north, Highway 417 to the east, Bank Street and Sawmill Creek to the west, and Hunt Club Road to the south.

For other services, please visit page 25 of Crime Prevention Ottawa’s booklet “Safety and Security in Rental Buildings:  An Information Guide for Ottawa’s Residential Landlords.”

For a complete listing of municipal services, please call 3-1-1.

For a complete listing of community services, please call 2-1-1.

Compiled September 2009 for “Turning Around Problem Tenancies—A Forum for Private Landlords.”