Ottawa Region Landlords Association
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Community Resources
(the following services are offered in English and French)
For Immediate Assistance:
Mental Health Mobile Crisis Team/Mental Health Crisis Line
613-722-6914 (24 hrs)
Ages: 16 year(s) and up
Process- A call is placed to the Mental Health Crisis Line, where information is taken and processed; the operator will ask a series of questions concerning the situation and offer advice and/or have the mobile Crisis team respond to the situation
Community-based service that provides direct intervention during a mental health crisis (situational crisis, psychosis, severe depression or anxiety, or suicidal ideation, not needing immediate medical attention) The mobile crisis team will not be involved in any situation involving weapons, or in matters that are of domestic violence, parent/child conflict or child abuse cases unless there is a serious mental health issue evident in one of the adults.
Ottawa Police Services 613-236-1222 (24 hrs)
Process-A call is placed to the above number with the information of the current, as well as recent behaviours. Once the officer has been dispatched and meets with the caller, the caller can request the use of the section 17 (of the Mental Health Act). This allows the police officer to take pertinent information by a third party witnessing the behaviours of an individual, as if the police officer has witnessed the behaviours themselves. This will allow the police officer to take the individual to the hospital for a psychiatric assessment.
Ottawa Distress Centre 613-238-3311
A 24-hour confidential telephone listening and crisis intervention service for residents of the region of Ottawa and Western Québec. Trained, caring volunteers are supported by professional staff. Educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention; a sliding fee scale applies.
They also offer a 24/7 bilingual crisis line to support people living with mental health issues in Ottawa, SDG, Cornwall, Renfrew, Pembroke and Prescott-Russell areas. The service can be reached at 1-866-996-0991 or 613-722-6914. The line is in coordination with the main hospitals in each area.
For on-going support:
Psychiatric Outreach Team 613-722-6521 ext. 7010
The Psychiatric Outreach Team is an interdisciplinary community mental health service of the Royal Ottawa Mental Health Centre that works in English and French with partner agencies who provide services to adult individuals who are seriously and persistently mentally ill, homeless, marginally housed, or at risk of homelessness. Weekdays from 8:00 AM to 4:00 PM.
Services include:
1. Mental health screening, assessment and short term intervention
2. Linkage of individuals, with health and social services including hospital based services
3. Clinical education and consultation with the staff of partner agencies
4. Clinical education and consultation with individual clients around primary health care, use of the mental health system, and engagement in treatment
Canadian Mental Health Association, Information and Referral Services 613-737-7791
Monday-Friday 8:00 a.m.-4:00 p.m. (June 1-Aug 31)
Monday-Friday 9:00 a.m.-5:00 p.m. (Sept 1-May 31)
Process- A call is placed to the above phone number (CMHA’s main number) when the reception answers please ask to speak with someone in information and referral. If a person is not available immediately please leave a message and a response will be made within 24 hours. This service is generally for non-emergency situations. When speaking with the information and referral person they will be able to offer advice and services that may help with the current situation. The information concerns individuals with severe mental health issues and who are disabled because of their mental illness.
Health Hazard Prevention and Management Team 613-580-6744
Individuals found in deteriorating health and living conditions are referred to the team because they are not accessing appropriate health services due to one or more social, cultural, physical or mental health issues.
Please not that Public health does not have a mental health so we always refer individuals to the appropriate local mental health support services.
Intake: Callers are to contact OPHIL (Ottawa Public Health Info Line) at 613-580-6744 where the calls are triaged to the appropriate unit for follow-up.
Housing Help (west of the canal) 613-563-4532
Action Logement (east of the canal)613-562-8219
Both Housing Help and Action Logement provide assistance to tenants facing eviction and work with both landlords and tenants to resolve the problem before it escalates to the formal hearing stage. Workers are available to mediate the situation and connect tenants with appropriate community resources. The agencies also provide representation to tenants at the Landlord and Tenant Board.
Ottawa Withdrawal Management Centre 613-241-1525
The Ottawa Withdrawal Management Centre is a non-medical, 20-bed facility that offers a withdrawal management service to men and women over the age of 16, who are in an acute state of intoxication or withdrawal from alcohol and / or drugs and whose condition can be safely managed in a non-medical setting. In addition to withdrawal management, stabilization, assessment and referral services are offered. Individuals who are addicted to or withdrawing from alcohol and / or drugs are accepted on a 24-hour basis. Short-term detox / withdrawal management beds are also available.
Connex Ontario
Connex Ontario provides one-stop shopping information and referral services to alcohol and drug treatment, problem gambling and mental health services in Ontario. The Connex Ontario website displays separate toll-free phone numbers, as well as searchable databases for each problem area.
For Drug and Alcohol Treatment, please call 1-800-565-8603 or visit www.dart.on.ca/
For Problem Gambling Helpline, please call 1-888-230-3505 or visit www.opgh.on.ca/
For Mental Health Services, please call 1-866-531-2600 or visit www.mhsio.on.ca/
Community Health Centres
One-stop shopping medical and social assistance
Eligibility: Residents living within the boundaries; some flexibility for residents outside of area served
For a map of these and other resource centres, please visit www.coalitionottawa.ca/html/location.html
Carlington Community & Health Services 613-722-4000
900 Merivale Road
Boundaries: North-South: Ottawa River to Baseline Rd
East-West: Island Park Dr and Fisher Ave to Woodroffe Ave and Sherbourne Rd
Centretown Community Health Centre 613-233-4697
420 Cooper Street
Boundaries: North-South: Wellington St to Rideau River
East-West: Rideau Canal to Bronson Ave
Pinecrest-Queensway Health & Community Services 613-820-2001
1365 Richmond Rd.,2nd Floor
Boundaries: North-South: Ottawa River to Baseline Rd
East-West: Sherbourne Rd, Maitland Ave, Queensway and Woodroffe Ave to Bayshore area
Sandy Hill Community Health Centre 613-789-8458
221 Nelson Street
Boundaries: North-South: Rideau St to Avenue Rd
East-West: Rideau River to the Rideau Canal
Somerset West Community Health Centre 613-238-1220
55 Eccles Street
Boundaries: North-South: Ottawa River to Carling Ave
East-West: Bronson Ave to Island Park Dr
South-East Ottawa Centre for a Healthy Community 613-737-4809
1355 Bank Street, Suite 600
Boundaries: Rideau River and Industrial Avenue/Innes Road to the north, Highway 417 to the east, Bank Street and Sawmill Creek to the west, and Hunt Club Road to the south.
For other services, please visit page 25 of Crime Prevention Ottawa’s booklet “Safety and Security in Rental Buildings: An Information Guide for Ottawa’s Residential Landlords.”
For a complete listing of municipal services, please call 3-1-1.
For a complete listing of community services, please call 2-1-1.
Compiled September 2009 for “Turning Around Problem Tenancies—A Forum for Private Landlords.”
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